Support

How can we help?

A real person reads every message. We aim to reply within two business days — usually much sooner.

✉

Email support

For anything — bugs, questions, feedback, billing confusion.

[email protected]

⚑

Report a problem

Include your iPhone model, iOS version and what you expected to happen — screenshots help a lot.

Send a bug report

✎

Request a feature

Tell us what's missing. The roadmap is shaped by what real households ask for.

Suggest a feature

Self-serve

Quick answers

Delete your account and data
In the app: Settings → Account → Delete account. Deletion is immediate — your profile, diary, weights, recipes and household links are removed, and any household partner loses access to your history at the same moment. If you signed in with Apple or Google, the provider link is severed as part of deletion. If you can no longer access the app, email [email protected] from the address on your account and we will complete the deletion for you.
Cancel or manage your subscription
Subscriptions are billed by Apple and managed in your device settings: Settings → your name → Subscriptions → MacroPair. Cancelling stops the next renewal; access continues until the current period ends. For refunds, use Apple's reportaproblem.apple.com.
Invite your partner, or leave a household
To invite: Settings → Household → Invite — share the code or link, and your partner accepts in their own app. To leave: Settings → Household → Leave household. Leaving is instant and severs visibility both ways, including history. Invited by someone? Follow your link or visit macropair.com/join.
Export your data
In the app: Settings → Export diary and Settings → Export weigh-ins. Each writes a CSV file and hands it to the iOS share sheet, so you can save it to Files, mail it to yourself or open it in a spreadsheet. It is free — no subscription required, before or after one lapses. Need anything the two exports don't cover? Email [email protected] from your account's address and we'll put it together by hand.
Something didn't sync
MacroPair queues offline changes and reconciles them automatically on the next connection. If an entry looks stuck, open the app while online and pull down on the Today screen. Still wrong after a minute? Send a bug report with the approximate time of the entry in your local timezone.
A food's numbers look wrong
Catalog data comes from USDA and Open Food Facts (see where the food data comes from), and labels change. You can edit any food you log — and if a packaged item's serving size fails our plausibility checks the app will already have flagged it. Reports of specific wrong foods are genuinely useful: include the barcode if you have it.
Attribution

Where the food data comes from

Two public sources sit under the catalog, and both deserve the credit:

Contains information from Open Food Facts, which is made available under the Open Database License (ODbL). Neither project endorses MacroPair, and neither is responsible for what we do with the data. Where the two disagree about a product, MacroPair flags the food rather than picking a winner — and a label you photograph yourself always outranks both.

The full credits, licence links and what the ODbL means if you want to reuse the data: Data sources and attribution.